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Elevate Your IT Career with Rackspace hiring for a Support Technician (Help Desk)
Are you an IT enthusiast who thrives on solving technical problems and delivering exceptional customer service? Rackspace, a global leader in cloud computing and IT infrastructure, is on the lookout for talented Support Technicians to join our dynamic team. If you’re eager to advance your IT support career, explore the exciting opportunities Rackspace has to offer.
| Job Title | Support Technician (Help Desk) |
|---|---|
| Company | Rackspace hiring |
| Employment Type | Full-time, Hybrid |
| Education Qualification | Graduates (Only qualified candidates should apply) |
| Communication | Excellent verbal and written communication skills |
| Shifts | Must be open to working 24/7 rotational shifts |
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Why Choose Rackspace hiring?
Rackspace hiring is synonymous with innovation and excellence in the cloud solutions industry. As we continue to expand our technical support team, we are seeking individuals who are passionate about IT support and eager to grow their careers in a supportive and dynamic environment. Here are some compelling reasons to join Rackspace:
- Career Growth & Learning: At Rackspace, we provide a platform for you to gain extensive experience in IT support, troubleshooting, and service management. Our fast-paced and collaborative environment offers ample opportunities to develop your technical and customer service skills, positioning you for long-term career success.
- Work Culture & Benefits: We believe in a hybrid work model that promotes flexibility and work-life balance. Our competitive salary packages and performance incentives reflect our commitment to rewarding your hard work and dedication. Moreover, our inclusive work environment fosters diversity and encourages innovation, allowing you to collaborate with industry experts and global clients.
- Professional Development & Work-Life Balance: At Rackspace, you will have access to cutting-edge cloud technologies and training opportunities that will enhance your technical expertise. Our supportive leadership team is dedicated to your success, providing guidance and resources to help you achieve your career goals.
Key Responsibilities
As a Support Technician (Help Desk) at Rackspace hiring, you will play a vital role in delivering world-class technical support to our international customers. Your primary responsibilities will include:
- Technical Support & Troubleshooting:
- Monitor and resolve inbound customer tickets efficiently.
- Provide first-line IT support for Windows OS, Microsoft Office, and hardware/software-related issues.
- Assist with incident management and cross-platform troubleshooting (e.g., ping, traceroute).
- Configure printers, devices, and peripherals within the Windows OS.
- User Account & Access Management:
- Administer and manage user accounts in Active Directory.
- Create and manage security groups and distribution lists.
- Support Office 365 user and group configurations.
- Assist with basic Azure troubleshooting and configurations.
- Customer Service & SLA Compliance:
- Deliver excellent customer service via phone, email, and ticketing systems.
- Own support tickets throughout their lifecycle, ensuring compliance with ITIL standards.
- Manage ticket queues and escalate issues when necessary.
- Ensure timely resolution of incidents within agreed Service Level Agreements (SLAs).
- Conduct regular follow-ups and updates to customers regarding their open tickets.
- IT Service Desk & Continuous Improvement:
- Perform gap analysis and suggest service improvements for end-user support.
- Maintain best practices in the ITIL framework and ServiceNow operations.
- Update documentation and contribute to knowledge base enhancements.
Required Skills & Qualifications
To excel in this role, you should possess the following technical and soft skills:
- Technical Skills:
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
- Strong understanding of Windows 10 OS (Deployment & Support)
- Active Directory (User account management & security group creation)
- Basic Azure knowledge (Cloud administration support)
- Incident management and troubleshooting experience
- Familiarity with OS installation, re-imaging, and IT hardware support
- Basic network troubleshooting (ping, traceroute, etc.)
- Soft Skills:
- Excellent communication skills (written and verbal)
- Strong customer service and problem-solving mindset
- Ability to work in 24×7 rotational shifts
- Ability to multitask and prioritize workload efficiently
- Preferred Skills:
- Experience with ServiceNow or other ITSM tools
- ITIL certification or experience in an ITIL framework
- Prior experience in Global IT Support (US/UK clients preferred)
How to Apply?
Ready to take the next step in your IT support career? Follow these steps to apply:
- Visit Rackspace’s official career portal and submit your application.
- Ensure your resume highlights relevant skills and experience.
- Shortlisted candidates will be contacted for an interview.
Click the link below to submit your application before the deadline.
| Apply Link for Rackspace recruitment 2025 | Click Here To Apply |
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At Rackspace, we believe that a successful journey is marked by perseverance, continuous learning, and staying true to one’s goals. Embrace the opportunity to grow with us and achieve your career aspirations. Success is not just a destination; it’s a continuous, fulfilling journey.