Application Tech Support Practitioner Opportunity at Accenture Hiring
Table of Contents
| Category | Details |
|---|---|
| Company | Accenture |
| Job Title | Application Tech Support Practitioner |
| Experience Required | 0-2 years |
| Employment Type | Full-time, On-Site |
| Location | Kolkata |
Are you ready to launch your career in IT support and service desk management? Accenture is looking for an Application Tech Support Practitioner to join their team. This role offers an excellent opportunity for both recent graduates and professionals with up to 2 years of experience.
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Key Responsibilities Accenture recruitment 2025:
- Client Support & Issue Resolution:
- Act as the main contact for clients experiencing technical issues.
- Utilize product knowledge and troubleshooting skills to diagnose and resolve problems.
- Aim for efficient issue resolution to reduce downtime and improve user satisfaction.
- Service Desk & Voice Support:
- Provide real-time voice support to clients with technical difficulties.
- Handle service requests, escalate issues when necessary, and ensure follow-up until resolution.
- Use remote support tools to efficiently diagnose and fix issues.
- Incident Management & Troubleshooting:
- Manage incidents and service requests using IT service management (ITSM) tools.
- Adhere to ITIL processes for timely issue resolution.
- Identify recurring issues and recommend long-term solutions to improve system stability.
- Documentation & Knowledge Sharing:
- Keep accurate records of client interactions, troubleshooting steps, and resolutions.
- Contribute to the development of a support knowledge base.
- Stay updated with the latest technologies and IT support trends.
- Collaboration & Continuous Improvement:
- Work with cross-functional teams to solve complex technical issues.
- Participate in problem-solving discussions and contribute to process improvements.
- Assist in training new team members and sharing best practices.
Required Skills & Qualifications For Accenture recruitment 2025:
- Must-Have Skills:
- Service Desk Management – Ability to handle client queries and IT service requests.
- Service Desk Voice Support – Strong communication skills for real-time issue resolution.
- Good-to-Have Skills:
- Experience with incident management tools (e.g., ServiceNow, Jira, Remedy).
- Understanding of IT service management (ITSM) principles and best practices.
- Familiarity with remote troubleshooting techniques.
- Strong customer service and problem-solving abilities.
Educational Requirements:
- A minimum of 15 years of full-time education in a relevant field.
Experience Requirements For Accenture recruitment 2025:
- 0-2 years of experience in IT support, service desk management, or customer service.
- Fresh graduates with strong communication and technical skills are encouraged to apply.
Why Join Accenture recruitment 2025?
- Career Growth & Learning Opportunities:
- Gain practical experience in IT support and service desk operations.
- Work with cutting-edge technologies in a global IT services company.
- Access to continuous learning programs and career development initiatives.
- Competitive Work Environment:
- Engage in a fast-paced, technology-driven environment.
- Collaborate with experienced IT professionals and industry experts.
- Interact with global clients and build a strong professional network.
- Work-Life Balance & Benefits:
- Enjoy a 5-day workweek with fixed working hours.
- Benefit from health programs and employee assistance services.
- Explore opportunities for promotion and internal job rotations.
How to Apply?
Click the link below to submit your application before the deadline.
| Apply Link for Accenture recruitment 2025 | Click Here To Apply |
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FAQs
What does an Application Tech Support Practitioner do?
This role involves providing IT support and service desk management, resolving technical issues, and ensuring smooth interaction between clients and their systems or applications.
What are the main responsibilities?
Responsibilities include client support and issue resolution, service desk and voice support, incident management, documentation, and collaborating for continuous improvement.
What skills are needed?
Essential skills include service desk management and strong communication abilities for real-time issue resolution. Additional helpful skills include experience with incident management tools, knowledge of ITSM principles, and remote troubleshooting techniques.
What education is required?
Candidates need a minimum of 15 years of full-time education in a relevant field.
How much experience is necessary?
This role is open to candidates with 0-2 years of experience in IT support, service desk management, or customer service. Fresh graduates with excellent communication and technical skills are also encouraged to apply.
Why work at Accenture?
Accenture hiring offers career growth and learning opportunities, a competitive work environment, and work-life balance benefits, making it an ideal place to build your IT support career.
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