Begin Your Professional Journey with Infosys BPM careers: A Role Tailored for Fresh Graduates

Are you ready to take your first steps in the exciting field of IT support and customer service? Infosys BPM offers a fantastic opportunity to fresh graduates who have the passion and drive to build their careers as Service Desk Executives. Discover what this role entails and why Infosys BPM is the ideal launchpad for success.

Why Choose Infosys BPM?

Infosys BPM job openings, the business process management arm of Infosys Ltd., is renowned for delivering cutting-edge digital transformation solutions across industries. Dedicated to a people-centric culture, the company fosters collaboration, learning, and Career opportunities in IT support, making it an excellent workplace for ambitious individuals.

At Infosys BPM, you’ll grow as a professional while addressing real-world challenges and supporting global clients.

Role Details

Position: Service Desk Executive / Process Executive
Experience: Suitable for freshers (0–1 year)
Locations: Bangalore, Mysore, and Pune
Compensation: ₹3–4 LPA (approximate)
Eligibility: Full-Time Graduate
Employment Type: Full-Time, Permanent
Work Setup: Office-based (no hybrid or remote options)

This position empowers you to develop skills in communication, technology, and customer success by being at the forefront of client interaction.

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Responsibilities of the Role

In this role, you will:

Address customer concerns via calls, chats, and emails.
Identify and resolve technical challenges or forward them to relevant teams.
Record and manage client inquiries using tools like ServiceNow, Remedy, or Control-M.
Troubleshoot technical topics such as VPN connectivity, driver installations, Active Directory issues, and Office 365 support.
Build trust and rapport with clients through efficient and empathetic communication.
Collaborate with internal teams to expedite problem-solving.
Keep thorough records of all interactions and issues resolved.
Stay updated on tools, processes, and workflows with ongoing training.

This role is perfect for graduates who are quick learners, detail-oriented, and passionate about technology and customer service.

Skills & Qualifications

Successful candidates will demonstrate:

Strong verbal and written communication abilities.
Basic familiarity with Windows OS, networking concepts, cloud tools, and MS Office.
Adaptability to night shifts (US timings) and round-the-clock rotational shifts.
Problem-solving capabilities with a proactive approach to tasks.
The ability to work independently while being a reliable team contributor.
Comfort with working full-time from the office, with no remote or hybrid options available.
Additional IT or customer service certifications (optional, but advantageous).

Eligibility Criteria

Graduates from diverse academic backgrounds, including arts, commerce, science, and engineering, are encouraged to apply. Applicants can have up to one year of experience in IT support or customer service roles.

If you’re seeking a long-term career with a global company, Infosys BPM provides the ideal opportunity.

Benefits of Working at Infosys BPM

Structured Learning: Receive comprehensive training on global tools and processes.
Clear Growth Paths: Unlock opportunities for upskilling and career advancement.
Inclusive Environment: Be part of a workplace that embraces diversity.
Attractive Compensation: Enjoy competitive pay with regular appraisals.
Global Exposure: Support clients across international markets.
Job Security: Build your career with one of the country’s most trusted technology firms.

Application Process

Ready to apply? Follow these steps:

Visit the Infosys BPM careers portal.
Search for the role “Service Desk Executive – Infosys BPM” and filter by location (Bangalore, Mysore, or Pune).
Complete the application form and attach essential documents like your resume, mark sheet, and ID proof.
Verify all details before submitting your application.

How to Apply for the Role?

Applying is easy! Follow these steps:

Visit Wipro’s official Careers Page.
Search for the job listing “Management Trainee”.
Fill out the online application form with your details.
Upload required documents like your resume and academic certifications.
Submit the application and monitor your email for further updates.

Click the link below to submit your application before the deadline

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Final Thoughts

Your career is more than a destination—it’s an evolving journey. A role at Infosys BPM can serve as the stepping stone for fresh graduates eager to enter the corporate world. With hands-on training, valuable exposure, and professional growth opportunities, this is your chance to make an impact.