Kickstart Your Career with Tech Mahindra: The Ultimate Guide
Table of Contents
About Tech Mahindra
Tech Mahindra stands as one of India’s foremost IT services and business process outsourcing (BPO) firms. With a robust global footprint, Tech Mahindra offers cutting-edge digital solutions to businesses spanning various sectors such as telecom, healthcare, banking, and retail. The company is celebrated for its emphasis on innovation, customer-centric approach, and unwavering commitment to delivering superior services.
For those aspiring to commence or advance their career in customer support, this opportunity allows you to join a prestigious organization and garner invaluable experience in chat, voice, and email support roles.
About the job role:
| Attribute | Details |
|---|---|
| Company | Tech Mahindra |
| Role | Chat/Voice/Email Support Associate |
| Experience | 0-5 Years (Freshers & Experienced) |
| Education | Any Graduate |
| Salary | ₹3,00,000 – ₹5,00,000 per annum (Expected) |
| Location | Across India |
| Job Type | Full-time |
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Role Overview
Tech Mahindra is on the lookout for Chat, Voice, and Email Support Associates tasked with managing customer inquiries and ensuring a seamless support experience. This role necessitates strong communication skills, a problem-solving mindset, and the capacity to handle customer concerns with professionalism.
Key Responsibilities
- Address customer queries through chat, voice, and email channels.
- Provide precise information and resolve customer issues promptly.
- Uphold high levels of customer satisfaction through professional interactions.
- Escalate intricate issues to the relevant department when needed.
- Adhere to company guidelines and ensure compliance with service standards.
- Maintain detailed records of customer interactions and solutions provided.
- Achieve performance targets, including response time, accuracy, and customer satisfaction.
- Collaborate with team members to enhance the overall customer experience.
Eligibility Criteria
To qualify for this role, candidates must meet the following requirements:
- Educational Qualification: Any graduate is eligible to apply.
- Experience: Freshers and candidates with up to 5 years of experience are welcome.
- Skills Required:
- Strong verbal and written communication skills in English.
- Proficiency in regional languages (preferred but not mandatory).
- Basic computer knowledge and familiarity with customer service software.
- Problem-solving abilities and a customer-first mindset.
- Ability to multitask and manage time effectively.
- Previous experience in customer support (preferred but not required).
Salary & Benefits
- A competitive salary package ranging from ₹3,00,000 to ₹5,00,000 per annum.
- Performance-based incentives and rewards.
- Comprehensive training programs to sharpen skills.
- Opportunities for career growth within Tech Mahindra.
- Exposure to a global work environment with industry-leading practices.
- Employee-friendly policies and a positive work culture.
Why Join Tech Mahindra?
Working at Tech Mahindra comes with numerous benefits and ample career growth opportunities. Here’s why this role is an excellent choice:
- Reputed Organization: Join one of India’s top IT and BPO companies with a global presence.
- Career Growth: Opportunity to grow within the company and transition into higher roles.
- Training & Development: Access to world-class training programs to enhance customer service skills.
- Work Culture: Employee-friendly policies and a collaborative work environment.
- Job Stability: Secure a position in a well-established company with long-term career prospects.
How to Apply
Interested candidates can apply online using the link below:
Apply Now
Note: This job posting is for informational purposes only. Please refer to Tech Mahindra’s official career page or the application link for the most accurate and updated details.
Application Process
To apply for this recruitment, follow these steps:
- Click the “Apply Here” button provided.
- You will be redirected to the official career page of the company.
- Click on “Submit Online Application.”
- If you haven’t registered yet, create an account.
- After registration, log in and complete the necessary details in the application form.
- Attach all relevant documents (e.g., resume, mark sheet, ID proof).
- Ensure accurate information in your application.
- After verification, submit the application form.
Drive Process for Selection
- Submit an online application.
- Online test: Aptitude test and technical test.
- Interview.
- Selection.
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Conclusion
Embarking on a successful journey is marked by perseverance, learning from challenges, and staying true to one’s goals. Celebrate achievements, embrace growth, and use the experiences gained to inspire and propel future endeavors. Success is not just a destination; it’s a continuous, fulfilling journey.
Feel free to proceed with your application. If you have any related documents, submit them as well (e.g., resume, mark sheet, ID proof). Once submitted, verify all details before finalizing the application. Good luck! 🌟
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