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Starting Your Career in Customer Support: An Overview of Recruitment Drives by Tech Mahindra
Embarking on a career as a fresher can be intimidating, but recruitment drives by organizations like Tech Mahindra and Infosys present excellent opportunities. These initiatives provide a valuable platform to either begin or further your journey in customer support. Let’s explore their processes, along with some helpful tips and what you can anticipate.
Tech Mahindra Recruitment Drive: Chat/Voice/Email Support Associates
Tech Mahindra, a major global IT service provider, is eager to recruit fresh talent throughout India. This drive offers a fantastic chance for those interested in customer support.
Job Information:
- Role: Chat/Voice/Email Support Associate
- Experience: Freshers (0-5 Years)
- Education: Any Graduate
- Salary: ₹3-5 LPA (Expected)
- Location: PAN India
Also Apply for
Infosys Recruiting Fresh Commerce Graduates for Support/Banking/Data Associate Positions!
Benefits of Joining Tech Mahindra:
- Vibrant Work Environment: Experience a dynamic and innovative workspace.
- Career Advancement Opportunities: Clear pathways for professional growth.
- Robust Learning Culture: Continuous learning and development prospects.
Responsibilities:
- Managing customer queries through chat, voice, or email.
- Delivering efficient solutions and ensuring customer satisfaction.
- Providing assistance with technical support or general inquiries.
- Keeping accurate records of customer interactions.
- Working with internal teams to resolve issues.
Skills & Qualifications:
- Proficient communication skills in English (both verbal and written).
- Ability to manage customer queries professionally.
- Strong problem-solving and analytical abilities.
- Familiarity with MS Office and basic computer operations.
- Willingness to work in rotational shifts.
Selection Process:
- Online Application: Submit your details through the official link.
- Screening & Assessment: Includes evaluations in communication and problem-solving.
- Interview: HR and operations round.
- Final Selection & Offer Letter: Selected candidates receive their official offer.
Application Process:
- Apply via the official link provided by Tech Mahindra.
- Follow the application process carefully, ensuring all details are correct.
Infosys Recruitment Drive 2024: Customer Support Roles
Infosys is also hosting a recruitment drive for customer support positions. This drive is a perfect opportunity to join a company famous for its employee-friendly policies and strong corporate values.
Selection Process:
- Online Application: Begin by submitting your application online.
- Online Test: Includes an aptitude test followed by a technical assessment.
- Interview: Perform well in the interview round.
- Final Selection: Successful candidates are chosen for the role.
Application Steps:
- Click the “Apply Here” button on the official website.
- You will be redirected to the company’s career page.
- Click on “Submit Online Application.”
- Register if you haven’t done so already.
- Log in and complete the necessary details in the application form.
- Attach relevant documents (e.g., resume, mark sheet, ID proof).
- Verify all information before submitting the application.
Final Thoughts
A successful career journey is defined by perseverance, continuous learning, and commitment to your goals. Opportunities at Tech Mahindra and Infosys provide platforms to grow, learn, and excel in the customer support domain. Here are some tips to ensure a smooth application process:
- Accuracy: Ensure all information in your application is correct.
- Preparation: Prepare well for the online tests and interviews.
- Documentation: Attach all necessary documents and retain copies for future reference.
- Verification: Double-check all details before final submission.
Remember, a successful career is not merely about reaching a destination but enjoying and learning from the journey. Celebrate your achievements, embrace growth, and use the experiences gained to inspire future endeavors.
Best of luck with your applications! Ensure you submit any related documents, such as resumes, mark sheets, or ID proofs accurately. After submission, verify all details before finalizing the application.
Feel free to proceed with your application, and good luck! 🌟
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