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🚀 Join the Amazon Team: Technical Support (Non-Voice) Role
Are you looking to kick-start your career with one of the world’s most innovative and customer-centric companies? Amazon is currently hiring for the position of Technical Support – Non-Voice, and this could be your gateway to a fulfilling career in one of the most dynamic global workplaces.
Whether you’re a recent graduate or someone with up to three years of experience, this role offers the opportunity to learn, grow, and make an impact from day one.
🌍 What You’ll Be Doing
As a member of Amazon’s Technical Support team, you’ll play a vital role in ensuring a seamless experience for sellers and customers on our global e-commerce platforms. Your work will directly contribute to maintaining and improving the quality of product listings and content integration on Amazon websites. Here’s what the job entails:
📦 Integrating Seller Content
You’ll work with standardized templates and internal tools to upload, edit, and manage seller product data on Amazon’s various international websites. Your accuracy and attention to detail will ensure that listings are complete, relevant, and compelling to customers.
🌐 External Content Integration
Bring value-added external content into the Amazon ecosystem. This includes adapting third-party product information for Amazon’s standards using proprietary tools and processes, ensuring it aligns with customer expectations.
🔧 Fixing & Enhancing Listings
Identify, troubleshoot, and fix issues in product listings, especially those with high customer traffic. You’ll also suggest improvements that enhance product discoverability and increase seller success.
🤝 Supporting Sellers
Work closely with Amazon sellers to understand their listing requirements and challenges. Provide guidance on best practices, assist them in using our tools more effectively, and ensure their products are showcased correctly.
🧠 Learning and Collaboration
Join forces with the Onboarding team to understand complex seller tools and integration systems. Help sellers navigate these platforms and get up and running with minimal friction.
📞 Communicate in German
In this multilingual role, you’ll also support German-speaking sellers, making phone calls and sending emails to help resolve issues quickly and effectively. A B2 level of German proficiency is essential.
📚 What We’re Looking For
This role is designed for individuals who are eager to learn and passionate about technology, operations, and customer service. Here’s what you’ll need to succeed:
- ✅ A Bachelor’s degree in Computer Science, Business, or a related field
- ✅ 0–3 years of experience in a similar or related role
- ✅ Proficiency in German at B2 level (both spoken and written)
- ✅ Excellent written and verbal communication skills in English
- ✅ Competency with Microsoft Office tools, especially Excel
- ✅ High attention to detail and the ability to multitask effectively
- ✅ Strong analytical thinking and creative problem-solving skills
- ✅ Passion for improving customer and seller experiences
- ✅ Bonus: Familiarity with XML, SQL, and/or data warehousing technologies
💼 Role Details
- Position: Technical Support – Non-Voice
- Industry: Internet / E-commerce
- Department: Customer Success, Service & Operations
- Employment Type: Full-Time, Permanent
- Eligibility: Open to all graduates and postgraduates
🧭 Why Join Amazon?
At Amazon, we don’t just offer jobs — we offer careers. You’ll be joining a global leader in innovation, customer obsession, and operational excellence. Here’s what sets us apart:
- 🌐 Global Reach: Collaborate with teams and sellers from all over the world.
- 📈 Career Growth: Take advantage of Amazon’s world-class learning resources, mentorship programs, and internal mobility options.
- 💡 Innovation Culture: Contribute to a work environment where experimentation and continuous improvement are encouraged.
- 🌟 Make an Impact: Help improve the customer experience for millions of shoppers while supporting sellers in growing their businesses.
If you’re excited by the idea of working in a fast-paced, high-impact role and want to be part of something bigger, Amazon is the place for you.
🎯 Apply today and start building the future with us!
Click the link below to submit your application before the deadline
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